Reference

Everything You've Been Meaning to Ask Us

We put together the questions we actually hear from accounts every day — covering how deposits work with PayPal, Venmo, and Play+, how withdrawals get processed, and what to expect when you log in from a new device.

PayPal DepositsVenmo WithdrawalsPlay+ PrepaidAccount AccessState Eligibility
Explore the Lobby Read FAQ
shobangaming Everything You've Been Meaning to Ask Us
shobangaming What Our FAQ Actually Covers

What Our FAQ Actually Covers

Most FAQ pages bury the useful stuff. Ours doesn't. Every answer here comes from real account questions — things like why a Venmo withdrawal lands in a certain window, how to reconnect a Play+ prepaid card after replacing it, or what happens if your identity verification step stalls. We've grouped the answers to move fast: payment flow first, then account access, then

eligibility by state. If you're based in Chicago or Los Angeles and trying to figure out whether your state qualifies, the eligibility section addresses that directly. We also cover how live dealer sessions work when your connection drops, what the sportsbook cash-out window looks like mid-game, and how to reach our support team when an answer isn't here. The goal is one

read, no runaround.

  • PayPal
  • Venmo
  • Play+
  • Live Chat Support
PLATFORM AT A GLANCE

Four Things Worth Knowing Before You Ask

3 Local Wallets
PayPal, Venmo, Play+ all supported for eligible US accounts
SSL Encrypted
Every account session and transaction runs under SSL encryption
Mobile + Web
Full lobby access from your phone browser or desktop — no separate download required
4 Game Categories
Slots, live dealer tables, sportsbook, and table games available where state law permits
WHY THESE ANSWERS HOLD UP

How We Keep Our FAQ Accurate and Useful

We update these answers when account behavior changes — not on a calendar cycle. When a payment rail like Venmo adjusts its clearance window or a state adds new access conditions, the relevant FAQ answer gets rewritten within days, not weeks. That's what makes this page worth bookmarking.

Account-Driven Updates Answers are revised when real account patterns shift — payment delays, verification edge cases, or state eligibility changes that affect how you access the lobby.
Payment-Specific Detail Each payment answer walks through the actual step — not a generic 'contact support' deflection. PayPal, Venmo and Play+ each have their own process described.
State Eligibility Honesty We don't claim availability we can't confirm. Access depends on local law and eligible states, and the FAQ reflects that without making promises we can't back.
Support Path Linked Every FAQ answer that could have an exception points you directly to our live chat or email team — so you're never left reading a dead end.
GET HELP FAST

Ways to Reach Us When the FAQ Falls Short

If your question isn't covered below, these are the direct lines to our team. Live chat is the fastest path for payment issues — especially if a PayPal or Venmo transaction shows pending on your end. Email works well for identity verification follow-ups where you need to attach a document.

Team online

Live Chat

Start a chat session directly from your account dashboard. Best for deposit status, Venmo confirmation delays, and session access questions.

Email Support

Send your account email and a clear description of the issue. Our team handles identity verification holds and Play+ card relinks via email.

Help Center

Browse step-by-step account walkthroughs for common tasks — adding a payment method, updating your address, or checking your withdrawal status.

The Questions We Hear Most Often

These are the questions that come through our support channels regularly. We've written each answer the same way we'd explain it in a live chat — direct, with the actual steps included rather than a pointer to somewhere else.

You can fund your account using PayPal, Venmo, or a Play+ prepaid card. All three are available to eligible US accounts. Open the cashier, select your method, and confirm the amount — the funds reflect in your account balance once the transfer clears.

Venmo withdrawals clear after identity verification is confirmed on your account. Once verified, transfers typically follow Venmo's own processing window. Delays usually trace back to a verification step, not the withdrawal itself — check your account documents tab first.

Access depends on state law and eligible regions. We don't operate where local law prohibits online betting and casino play. When you create your account, your state is checked automatically — if your state isn't eligible, you'll see that at sign-up rather than after.

Yes. A replacement Play+ card carries a new card number, so you'll need to remove the old card from your payment methods and add the new one. Go to your account wallet, select the Play+ entry, and follow the update card steps.

A stalled verification usually means a document upload didn't process cleanly. Email our support team with your account email and a clear photo of your ID — front and back. Our team resolves most holds within one business day once the correct document arrives.

Yes — same-game parlays on NFL games are available in the sportsbook where state law permits. You can combine player props, point spreads and moneylines from the same game into a single parlay ticket directly from the game's betting card.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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