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Your Rights and Our Policy Obligations

shobangaming operates under applicable state law — access to the platform, including sports betting and casino features, depends on eligibility under the law in your state.

State-Dependent AccessAccount Data RightsPayPal & Venmo Policy ContextUser Agreement TermsContact & Dispute Paths
shobangaming Your Rights and Our Policy Obligations
DATA AND ACCOUNT SECURITY

How We Handle Your Information

Knowing what happens to your data is part of what it means to hold an account with us. We keep data handling straightforward: collect what we need, protect it with SSL encryption in transit, and retain it only as long as the applicable legal or regulatory period requires. Players in Chicago or Los Angeles — anywhere the platform is state-eligible — operate under the same data standards. Here is how each area works in practice.

Data Collection Scope We collect account registration details, payment method data via PayPal, Venmo or Play+, and session activity. We do not sell personal data to third-party marketers under any arrangement.
Cookie Policy Cookies track session state, payment flow context and account preferences. You can manage cookie settings in your browser; opting out of non-essential cookies does not block account access.
Retention and Deletion Account data is retained for the period required by applicable state law after account closure. You may request deletion of non-required data by submitting a written request through our email policy channel.
Requesting Account Changes To update, correct or export your account data, submit a request via live chat or email. Identity verification is required before any data change or export is actioned.
LEGAL CONTACT PATHS

Reach Us With a Policy Question

Legal questions get a different lane than general account help. If your concern involves a term dispute, a data request, or a payment policy conflict — say a Venmo withdrawal that didn't clear as described — use the dedicated policy contact path below. Our account help team can also flag issues to the right internal desk when the matter involves identity verification or state-eligibility status.

Team online

Live Chat — Account & Policy

Open live chat from your account dashboard for real-time policy questions. The team can escalate legal or data concerns to the right desk during chat hours.

Email — Legal & Data Requests

Send formal data requests, term disputes or account-closure policy questions by email. Expect a written response for anything that requires a documented record.

In-Account Help Center

The Help Center inside your account dashboard links to current policy versions, state-eligibility notes and the PayPal, Venmo, Play+ payment policy annexes.

Common Legal Questions Answered

The questions below cover what we hear most often about account rights, data handling, and how our terms apply to real situations — including payment disputes involving PayPal, Venmo or Play+.

Yes. Access to shobangaming depends on whether online betting or casino activity is permitted under your state's law. We do not operate under a federal licence that covers all fifty states.

Required records are retained for the period mandated by applicable state law. Non-required personal data can be requested for deletion via a written email to our legal contact desk.

Material term changes are notified inside your account dashboard before they take effect. If you object, you may close your account and request return of any eligible balance through your original payment method.

Platform-side disputes go through our policy email channel. Disputes that involve the PayPal or Venmo platforms directly are also subject to those providers' own resolution processes.

We do not sell personal data. Data may be shared only where required by state law, identity-verification regulations, or the operational requirements of your chosen payment method.

Submit a data export request by email or via live chat. We require identity verification before releasing any account data, and we'll confirm receipt of your request in writing.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.